TELECOM EXPENSE MANAGEMENT SERVICES

VOICE, DATA, WIRELESS

AUDITS REVIEWS CONSULTING TRAINING CONTRACT NEGOTIATIONS

ERORS INC.

EXPERIENCE, KNOWLEDGE, AND RESULTS YOU CAN COUNT ON.

Established in 1994, ERORS was the first telecom expense auditing firm based in Canada. Three hundred audits later, we continue to ensure our clients are billed correctly, only paying for services they use, and are receiving the most competitive rates from their vendors.


ERORS INC.

WHAT OUR CLIENTS SAY ABOUT US

"ERORS expertise and knowledge regarding tariff and billing issues has been a benefit to our Telecommunications Department, and the substantial refund and associated monthly savings are important to the corporation.
The minimal disruption and limited time required from our staff was also greatly appreciated."

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REDUCE YOUR TELECOM EXPENSES
BY MINIMUM 10%

Telecom expense reviews include all invoices related to the following services (but not limited to):

Voice Services: Land lines, PBX services/equipment, Megalink, VOIP, LD, Toll Free, Conference Calling
Data Services: SIP, Ethernet, IPVPN, DSL, BIS, Cloud
Wireless services: Mobile devices including phones and tablets

Using proven methods and processes, ERORS will identify and correct vendor over billing invoices, identify and remove unused services, equipment, or features. In addition, we will review your contracts to ensure you are receiving competitive market rates. In many cases we have reduced our client’s telecom expenses by 20-30%.

NO FINANCIAL RISK,
YOU ONLY PAY FOR RESULTS

ERORS contingency based fees ensure we will only invoice you if, and after we deliver refunds or savings. In the event no savings or refunds are realized, there are no fees for our services or time. ROI on ERORS fee is 3 months, following which 100% of the savings are retained by the client.

WHY CHOOSE ERORS INC.

Results are based on experience and knowledge, and ERORS has been delivering results for 30 years.

WE TRAIN YOUR STAFF

Following completion of the audit, we will review our findings in detail with applicable staff to ensure they understand the processes we used to identify savings and refunds.

We will also provide suggestions and recommendations to assist staff manage these expenses going forward.

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THE TOP 6 REASONS TELECOM EXPENSES GET OUT OF CONTROL



1. Lack of staff time to review large and complicated billing statements.

IT management and staff are overburdened with daily tasks and priority service issues, leaving very little time to conduct a detailed review of monthly expenses. Many organizations rely on TEM software or track minor changes on monthly invoices – neither of which will replace a detailed line by line review of all monthly charges.
ERORS experience and knowledge ensures all overbilled charges are identified and the maximum refunds/credits are recovered. In addition, we will identify, confirm, and remove all services no longer in use or no longer required.

2. Over Provisioning of Telecom Services

It is not uncommon for telecom vendors to over provision services, especially during the roll out of new services. Left unchecked, this can result in significantly over paying for telecom expenses by up to 50%, for years. ERORS engages with your vendors to request the necessary information, and initiates the required technical reviews and studies.
ERORS then analyses this data, and prepares a report detailing changes that can be made to eliminate excess services and reduce monthly expenses.

3. Continuous changes related to staff, locations, and services.

Excessive telecom expenses are often related to organizational changes: Reducing staff, opening and closing locations, and upgrading or changing services. Very often, some of the services to be removed or replaced are missed, or the appropriate staff, are not informed when services are no longer required or not in use.
ERORS has proven methods to identify unused services and equipment that can be safely removed.

4. Lack of knowledge related to competitive market pricing.

Negotiating a new contract once every 3 or 5 years, issuing and RFP/RFQ, or relying on your current vendor to do the right thing, will not guarantee you are receiving the lowest competitive market rates.
Based on our regular reviews, ERORS is current on competitive market pricing, and we consistently negotiate lower rates for our client’s – even if you are in an existing contract.

5. Lack of oversight or assistance by the telco provider related to billing.

When was the last time your vendor rep stopped by to tell you that you were paying too much for your services, or offered you a refund because they noticed you were being over billed? The onus is on the customer to verify their charges are correct, and that you are receiving the lowest rates.
ERORS acts on your behalf to ensure you are not overbilled, that you receive the correct refunds/credits, that all unused services are identified/removed, and that you are receiving the lowest possible rates available from your provider.

6. Reliance on TEM ( Telecom Expense Management) software

TEM software does not inform you when services and equipment are no longer in use or not required.
TEM software does not inform you when there is an alternative service at a lower cost.
TEM software does not ensure you receive the proper credits/refunds related to over billing.
TEM software does not ensure you are receiving the lowest rates for your services.

ERORS has Delivered Tens of Millions of Dollars in Refunds and Savings to our Clients.

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