Why do we need ERORS when we have our own telecom staff? To avoid over paying for telco services and equipment, your organization must have a comprehensive and up to date understanding of all Tariffs, regulations, billing methods, administration policies and CRTC rulings and decisions. ERORS has this knowledge, as well as the skills to recover the maximum refunds entitled to our clients. What if we recently had a telecom audit performed by another firm and/or they didn’t find anything? In the past two years ERORS audited several organizations that had been recently audited by other firms. ERORS secured over $ 2 million in refunds for these clients. The fact is these other firms did not have the same level of knowledge as ERORS regarding the above issues. Will this affect our relationship with the telco? The telephone company does not want to lose you as a customer, and will gladly refund over billing if identified by ERORS. In addition, the recovery of lost revenue and reducing expenses are the top priorities for most organizations. How much time or staff is required to assist with an audit? Once we have a letter of authorization and access to your billing records, ERORS completes the audit off site with no disruption to your routine or staff. In fact, most client’s refer to this in their letters of recommendation. (See Testimonials) Why / how do these billing errors occur? Poor communication between telco (service, sales and billing) departments. Misunderstanding of billings methods by inexperienced telco staff. Tariff misinterpretation by the telco’s. Telco billing manuals that are incorrect. Constant changes to telco sales and billing staff Customer orders not processed correctly by telco Constant changes to telco services and pricing. Constant changes (staff, equipment, services, etc.) at customers location. ·What does erors need from us? A signed agreement; letter of authorization; and access to your billing records. That’s It!