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CAUTION: Think twice before you approve that Telco invoice or send it to AP, as there is a very good chance you are overpaying for your services by at least 30%.

Based on the results of over 250 telecom expense billing reviews completed by ERORS Inc., consider the following:

  • 10% of all services and equipment are not in use or not required
  • 20% of monthly statements contain billing errors
  • 30-50% > the amount most organizations are overpaying for their services (since 2008).
  • Telecom Expense Management (TEM) software does not guarantee your expenses are optimized.


  • 1. Lack of staff time to review large and complicated billing statements.

IT management and staff are overloaded with daily tasks and systems issues, leaving very little time to conduct a detailed review of monthly expenses. Most organizations rely on TEM software or track changes on monthly invoices – neither of which will replace a detailed line by line review of all monthly charges. ERORS completes a detailed review off-site with no disruption to staff or services. Our fee structure motivates us to uncover every possible billing error and savings opportunity.

  • 2. Lack of knowledge related to telco tariffs, terms of service, and telco billing methods.

Telco tariffs contain thousands of pages, and are constantly being updated with new services, information, and pricing. Terms of service affect customer rights, and telco billing methods result in the majority of errors. ERORS stays current on tariff changes and updates, but more importantly we ensure our clients receive the proper credits and refunds related to billing errors.

  • 3. Continuous changes related to staff, locations, and services.

Excessive telecom expenses are often related to organizational changes: Reducing staff, opening and closing locations, and upgrading or changing services. Very often, some of the services to be removed or replaced are missed, or the appropriate staff, are not informed when services are no longer required or not in use. ERORS has proven methods to identify services and equipment that can be safely removed.

  • 4. Lack of knowledge related to competitive market pricing.

Having a good relationship with your telco provider or issuing a RFQ/RFP does not guarantee you are receiving the lowest rates for your services. Since deregulation in 2008, pricing is constantly changing. Based on our regular reviews, ERORS is current on competitive market pricing, and we consistently negotiate lower rates for our client’s – even if you are in an existing contract.

  • 5. Lack of oversight and assistance by the telco provider related to billing.

When was the last time your telco rep stopped by to tell you that you were paying too much for your services, or offered you a refund because they noticed you were being over billed? The onus is on the customer to verify their charges are correct, and that you are receiving the lowest rates. ERORS acts on your behalf to ensure you are not overbilled, that you receive the correct refunds/credits, and that you are receiving the lowest possible rates available from your provider.

  • 6. Reliance on TEM ( Telecom Expense Management) software

TEM software does not inform you when services and equipment are no longer in use or not required.

TEM software does not inform you when there is an alternative service at a lower cost.

TEM software does not ensure you receive the proper credits/refunds related to over billing.

TEM software does not ensure you are receiving the lowest rates for your services.

ERORS has 22 years of experience and knowledge dealing with telecom billing issues and competitive pricing. We have recovered millions of dollars in over payments, and saved millions of dollars annually for our clients.

Contact us today, and we will perform a preliminary review of your monthly telecom expenses within 30 days. Access to your billing records and contracts is all that we require. 1-877-599-3412